Looking forward, DESMA is taking the long view on North American manufacturing. We are strategically investing in people, equipment, and product development. We believe that 2021 will be a year of robust economic recovery.
When I reflect back on 2020, I am proud that we provided uninterrupted support to our customers during Covid. This was due to our dedicated staff, supply chain management and modern IT infrastructure. DESMA Customer Care continued with machine, tooling, equipment installation and warranty service. Digital products like RemoS, SmartWall and SmartConnect are now being used extensively in lieu of in person visits.
A highlight of 2020 is our remodeled office facility at DESMA USA in Hebron, KY. Updates to our redesigned space include new engineering offices, Customer Care Center, NAMC Tooling design area plus new meeting spaces. Our 9,500 sq. ft. (883 sq. m.) remodeled office fosters employee collaboration using shared spaces and innovative technology. This project was an investment in DESMA's future and demonstrates our commitment to the North American market.
To connect with customers DESMA hosted a virtual open house called the XpertenForum 2020. Thousands of people logged on as we presented automation concepts, machine networking solutions and DESMA product content. The open house complimented training webinars that we hosted throughout 2020 which were met with strong interest. Look for additional webinars in 2021 on topics like elastomer processing, DESMA preventive maintenance and DESMA tooling.
Indeed 2020 changed the way that DESMA interacts with customers and colleagues around the globe. Change is good and challenge inspires creativity!
During my career I have observed that capital equipment tends to lead economic cycles both in times of slowdown and conversely in periods of growth. Over the last few months, we are seeing green shoots in the North American market. These green shoots give us reasons to be optimistic in 2021 and beyond.
Wishing you, your business, your family and loved ones a healthy and Happy New Year!
President & CEO | DESMA USA, Inc.