FOR RELEASE JULY 15, 2020 (Cincinnati, OH)
DESMA is thankful to give a good report and update during the continuing COVID-19 situation. First of all, the health, safety, and protection of DESMA customers and employees is our highest priority. Our team is fully staffed with essential team members for production, engineering, operations, and support are working at the facilities under compliant safety protocols. Other team members continue to work remote and virtually. DESMA is operating at full capacity, remains strong, and continues to serve the industry.
Business continuity planning includes monitoring the situation and adjusting as needed with proactive measures to minimize any disruption. DESMA is proud to support and contribute to COVID-19 related initiatives as we serve manufacturing in health science related areas.
DESMA has made several modifications and improvements in our facilities to ensure the safety protocols are being followed in allowing building and production to continue in a safe way, including a previously scheduled remodeling. The DESMA leadership team has made contingency plans to continue production in a safe and compliant manner in consideration of unknown future events. DESMA is able to accommodate visitors with advance planning and some limitations to maintain protocols.
DESMA is meeting all production timelines, fulfilling all orders, and we continue to supply a sizable spare parts stock that remains available. DESMA USA Support Services system continues to be staffed. We can be reached at 1-859-372-3399 as well as via e-mail at Parts.firstname.lastname@example.org, Customercare.email@example.com and Service.firstname.lastname@example.org. We are configured and staffed to operate both remotely and with limited employees on our premises to support you. Our field service technicians have VPN access to our network that enable customer support via telephone, Remos, SmartWall and other service platforms. Our Regional Sales Engineers remain available to plan and consult with you at this time. Project development and mold inquiries along with service support concerns will continue to be handled without interruption.
If there is a machine need, engineering support, technical support, or advice and consult from one of our team of experts, we are here to continue to serve. We hope you and your loved ones continue to stay safe and healthy, and we are thankful for your support.
Scott Early | President & CEO
DESMA USA, Inc.